• Be an active/flexible member of the recruitment/events/widening access team independently or along with other     students and members of staff.
• To take groups of prospective students and their parents on tours around either campus. Visitors will be shown and given information about the buildings, ICT/learning facilities, Students Union and Sports facilities
• Answer any questions that the visitors may have or know where to refer them
• Represent Cardiff Metropolitan University at Higher Education fairs around the UK as directed
• Visit schools/colleges in Wales as directed and assist with talks/presentations where necessary. It may be required, on occasion, to attend events in other areas of the UK.
• Assist with Open Days/School Visit Days/ interactive workshops with participants/events such as WOW (Week One Welcome)/First Campus Programmes/Summer School
• Maintain a thorough knowledge of the university and the services/facilities available to students
• Support Tutors within the classroom environment and interact with learners in a supportive and engaging manner
• Attendance at staff development/training as required appropriate to the event
• Undertake other duties as deemed appropriate by the relevant officer
• To carry out any other duties as part of the student recruitment activities as may be required by Communications, Marketing and Student Recruitment Staff.

Communication

• Communicate appropriately with learners and staff always promoting the university in a positive way
• Communicate with empathy and encourage participants to reach their full potential
• Understand the importance of confidentiality and update appropriate staff with written or oral reports/feedback

Liaison and networking

• Participate in and help develop internal and external networks for the benefit of Cardiff Metropolitan University. E.g. Schools, careers fairs etc.

Teamwork

• Act as a responsible team member, leading where agreed, and develop productive working relationships with other members of staff and team members
• Support colleagues and work effectively as a team

Initiative, problem-solving and decision making

• Develop ideas for aiding progression into Cardiff Metropolitan University
• Have the ability to respond to situations that arise in a professional manner seeking guidance when appropriate

Planning and managing resources

• Co-ordinate with others (such as support staff or academic colleagues) to ensure student needs and expectations are met

Work environment

• Within the context of Cardiff Met’s H&S policy, depending on area of work and level of training received take responsibility for the health and safety of yourself and others
• Ensure that Child Protection policies are adhered to, acting in a respectful manner including  dress code
• Act within the code of conduct of the venue/event
• Be familiar of any travel arrangements and to arrive in a timely manner

Additional Information:

Standard Notification

These guidelines are provided to assist you in the performance of your contract. The university is a dynamic organisation; therefore changes may be required from time to time. Any changes will be made in consultation with the post-holder. The Summary of Duties and Responsibilities is not intended to be an exhaustive list of tasks performed. Other associated technical tasks are likely to be performed as directed by the line manager.

It is accepted that individual staff will have a specialist skills and knowledge base in relation to the role they have been appointed to.  In addition to this, Cardiff Metropolitan University expects that all staff will conduct themselves in a professional and courteous manner at all times and have particular regard for their responsibilities under Cardiff Metropolitan University’s Equalities, Financial, Environmental and Sustainability, Human Resources and Health and Safety policies and procedures.

*Please note that a criminal record may not necessarily be a bar to obtaining employment in Cardiff Metropolitan University. For further information on Disclosure and Barring Service (DBS, previously CRB) please go to https://www.gov.uk/crb-criminal-records-bureau-check